Shipping policy

SHIPPING POLICY

Last Updated: August 17, 2026

Thank you for shopping with Oakora, operated by DRAX LUXUS LTD. This Shipping Policy explains how orders are processed, shipped, and delivered.

1. PROCESSING TIME

Orders are processed after payment has been successfully received and confirmed.

We aim to process orders as quickly as reasonably possible. Processing times may vary depending on product availability, order volume, weekends, and public holidays.

2. DELIVERY TIME

Our standard delivery timeframe is approximately:

7–15 business days

Delivery times are estimates and may vary depending on:

  • Delivery destination

  • Shipping carrier

  • Customs processing

  • Local postal services

  • Public holidays

  • Weather conditions

  • Other circumstances outside our reasonable control

The estimated delivery timeframe begins after the order has been processed and dispatched.

3. SHIPPING CONFIRMATION AND TRACKING

Once your order has been dispatched, you may receive a shipping confirmation email.

Where tracking is available, tracking information may be provided so that you can follow the progress of your shipment.

Tracking information may take some time to become active after the package has been handed to the carrier.

4. SHIPPING ADDRESS

Customers are responsible for providing a complete and accurate delivery address when placing an order.

Please carefully review your shipping information before completing your purchase.

We are not responsible for delays or failed deliveries caused by incorrect, incomplete, or outdated shipping information provided by the customer.

5. DELIVERY DELAYS

While we aim to deliver orders within the estimated timeframe, delays can occasionally occur.

Possible causes include:

  • Carrier delays

  • Customs clearance

  • Severe weather

  • Public holidays

  • Transportation disruptions

  • Incorrect or incomplete delivery information

  • Events outside our reasonable control

If your order has not arrived within the expected timeframe, please contact us so that we can assist you.

6. LOST OR MISSING PACKAGES

If your tracking information indicates that an order has been delivered but you have not received it, please contact us at support@oakora.shop.

We may work with the shipping carrier to investigate the delivery.

Customers should also check with household members, neighbors, building reception areas, or other locations where the carrier may have safely left the package.

7. CUSTOMS AND IMPORT DUTIES

For international orders, customs duties, import taxes, or other local charges may apply depending on the destination country.

Where such charges are applicable, the customer may be responsible for paying them unless otherwise stated during checkout.

Customs processing may also affect delivery times.

8. DELIVERY ATTEMPTS

If a carrier is unable to complete delivery because no one is available, the address is incorrect, or additional information is required, the carrier may make another delivery attempt or hold the package for collection.

Customers are responsible for following the carrier's instructions where applicable.

9. ORDER CHANGES

If you need to change your shipping address after placing an order, please contact us as soon as possible at:

support@oakora.shop

We cannot guarantee that address changes can be made after an order has been processed or dispatched.

10. CONTACT US

If you have any questions regarding shipping or delivery, please contact us:

Oakora
DRAX LUXUS LTD
71-75 Shelton Street
London
WC2H 9JQ
United Kingdom

Email: support@oakora.shop
Phone: +44 7861 977850

We will be happy to assist you with questions regarding your order and delivery.